Order management Analyst with Hungarian
Gdańsk
Nr ref.: 10746715
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
As Order Management Analyst you'll be responsible for:
- Management of Product & Distribution Complaint
- Returns Processing
- Delivery Management
- Customer Master Management
- Customer Order Intake and Processing
- Order Errors / Exception Management
- Order Validation
- Performing Billing & Invoicing
- Verbal and written communication with B2B Customers
- Support of the hotline for business clients
What do we expect?
- 1-2 years of business experience in customer service role (Order Management Process, Order to Bill process preferred)
- Knowledge of OTC – Order Management life cycle, SAP order processing and understanding of SOX Process Control
- Strong interpersonal & communication skills and ability to maintain professional business contact
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Hungarian
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
- Understanding of Supply Chain and DSCSA regulation requirements (nice to have)
What can we offer:
- Fully remote work (or a hybrid if preferred)
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – multisport card, private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
As Order Management Analyst you'll be responsible for:
- Management of Product & Distribution Complaint
- Returns Processing
- Delivery Management
- Customer Master Management
- Customer Order Intake and Processing
- Order Errors / Exception Management
- Order Validation
- Performing Billing & Invoicing
- Verbal and written communication with B2B Customers
- Support of the hotline for business clients
What do we expect?
- 1-2 years of business experience in customer service role (Order Management Process, Order to Bill process preferred)
- Knowledge of OTC – Order Management life cycle, SAP order processing and understanding of SOX Process Control
- Strong interpersonal & communication skills and ability to maintain professional business contact
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Hungarian
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
- Understanding of Supply Chain and DSCSA regulation requirements (nice to have)
What can we offer:
- Fully remote work (or a hybrid if preferred)
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – multisport card, private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.