- Process incoming queries from the client and external suppliers via e-mail and over the phone
- Cooperate with the client and internal teams on a daily basis
- Build good relations with the client
- Provides support to junior team members
- Performs data entry and payments according to defined process rules
- Maintain good relationship with the client and customers
Our client is a Swedish leading global supplier of products, solutions and services within rolling, bearings, seals, mechatronics, services and lubrication systems. Our Client is represented in over 130 countries through its own sales companies and over 15000 distributor locations.
Capgemini provides service for the client from 2006 in the area of P2P, O2C, R2R. Currently we deliver service from 5 different Delivery Centers, in Poland there is over 150 employees working for the client. We have established very good relationship with client thought the years and still working for further scope extensions.
Before you start our induction training we will check if you have:
- fluent Swedish language skills (C1)
- good English language skills (B2)
- wxcellent communication skills
- strong customer service orientation and proactive way of working
- attention to details
- P2P Experience would be an asset
- experience in customer service
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children\'s Day, St. Nicholas Day and many more
- Supporting employees\' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.