About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Partner Service Representative (Order to Delivery Management) French Speaker
Place of work: Katowice
Ref. no Śląskie > Katowice
Job description
- Handle partners\' calls and email regarding orders
- Receive and qualify customer purchase orders
- Book customer orders into ERP system (Oracle)
- Ensure correct pricing and processing approvals of price exceptions
- Send sales order confirmation to the customers within specified Service Level Agreement
- Update and maintain existing sales orders correctly according to applicable procedure
- Clear order payment status (request prepayment or check available credit limit)
- Create and transmit packing list
- Support Shipping/Logistics department for on time delivery
- Ensure on-time order closure and invoicing
- Archive all order-related documents as per SOX requirements
- Support partner and client relations
- Direct support for Regional Sales Managers
- Manage warranty claims and customer complaints
Candidate’s profile
- Fluent knowledge of French (C1)
- Good knowledge of English (B2)
- Good knowledge of MS Excel
- Excellent verbal and written communication skills
- Ability to meet deadlines
- Customer service experience or logistics/financial education
- Experience in working in corporate environment
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages.
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages.
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionalsin the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together- Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
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