As a Partner Service Representative, you will be a point of contact for a number of Partners and a Sales Manager based in the country you support. The general goal of the position is to successfully manage orders from Partners and ensure they receive best-in-class customer service. In order to achieve that, you will:
- successfully communicate by phone and email with Partners and internal teams to coordinate all order-related actions (confirm shipping instructions with Partners, keep them informed about the order status, deal with logistics, sales managers, finance, etc. to address Partners’ requests and issues)
- provide support to Partners for all order management matters and guide them on the on-line ordering platform
- monitor your Partners’ accounts and alert about possible issues to mitigate the risk of late deliveries
- work with other teams to cross a finish line in resolving technical issues encountered by Partners and end-customers (e.g. deliver replacement of faulty units, organize and close the return of faulty units to the warehouse)
- document properly all order-related information in the ERP system to assure compliance with audit requirements
- deliver service with solution-oriented attitude and work with the continuous improvement spirit
Our international team is providing services to EMEA countries for our Client, a leader company in the solar energy market. As a Partner Service Representative you will provide pre-sales and after-sales support about photovoltaic installations (PV systems). The clients can be home owners, installers, design offices and all those companies that operate in the Solar Energy business. The new joiner will be working in contact with a mixed international team from different countries and with various backgrounds.
Before you start our induction training we will check if you have:
- fluent knowledge of French (C1 or above)
- good knowledge of English (B1 or above)
- good knowledge of MS Excel
- excellent verbal and written communication skills
- ability to meet deadlines
- Customer service experience or logistics/financial education
- experience in working in corporate environment
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.