Payroll Senior Specialist - customer care SME
Recruitment process for this position and onboarding trainings are conducted online.
Remote work from Poland only
What do you need to start?
- Fluent English and very good communication skills
- 2-3 years’ experience on individual position within end2end Payroll area - preferably with responsibility of query handling and queue management
- Knowledge of process specific systems/tools (Case management system - preferably Zendesk, but not exclusively), SAP, SuccessFactors, Time and attendance systems, Document management systems)
- Process mind-set with proven understanding of core payroll and operational processes
- Good knowledge of MS Office – especially MS Excel
- Work organization, independence and accuracy
- Attention to details and very good analytical skills
- Readiness to work in shifts (Monday-Friday, between 8 a.m. and 11 p.m.)
What duties will help you grow?
- Demonstrate expert knowledge of processes and procedures relevant to payroll area
- Understanding the customer service side of payroll activities and managing payroll requests from employees and team workload monitoring and prioritizing
- Setting up standards in customer care & validating the deliverables based on KPI/SLAs and quality measures
- Process payroll requests client’s queries and escalations and provide clarification of payroll policies and procedures
- Organize knowledge sharing sessions internal and cross teams, update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
- You can flexibly shape your career path thanks to a wide range of internal roles.
Our famous atmosphere:
- We don't have rigid dress code, but what we do have are awesome communities and world -changing initiatives. There's always someone happy to start a day with a cup of coffee with you - even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other.
A lot of benefits:
- Contract for an indefinite period from the beginning of your employment.
- Well-being package (private medical care, additional life insurance & StayWell helpline).
- Referral bonuses for recommending your friends to Capgemini.
- Inspiro Audiobooks & MyBenefit
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
- Free coffee, water, milk and tea.
Who are we?
Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership. Our atmosphere is unique – we invite you to join us and check it out by yourself.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you want to get to know us better? Watch a short video:https://youtu.be/K8v_UJ7CH8c
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.
.
Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.