Process Consultant
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Proactive, open and can-do approach
- Prioritization and task management skills
- Very good knowledge of English,
- Experience in management and delivery of Major Incident Management
- Hands-on experience in one of the processes: Problem, Change or Incident.
- Ability to build productive relationships with support teams
It's not essential, but we appreciate if you also have:
- ITIL v3/v4 Foundation certification
What duties will help you grow?
- Gaining full competency in Problem, Incident, Change Manager and MIM role
- Gathering business requirements and translating them to functional requirements, working directly with delivery teams, service providers, customers
- Building customer relationships by delivering above client expectations on assigned deliverables
- Bringing Service Management expertise and best practices including training and mentoring, act as a key contributor in complex or critical customer environment
What have we prepared for you?
Space where you can develop yourself:
- Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
- You will have a possibility to join various technical communities.
- Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities (e.g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
A lot of benefits:
- Private medical care which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.
Do you want to get to know us better? Watch a video: https://www.youtube.com/watch?v=L49dIpnS3lE
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
.