About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Position purpose
Project management for Virtual Assistant & Web Chat implementations as well as Robotic Process Automation.
Project Manager ensures that business needs are satisfied through the formulation, development, implementation and delivery of IT solutions in response to client or Capgemini Group requirements. Very good level knowledge across PM methodologies, emerging technologies, technical architecture and the vision to influence the client’s actions are required. Project Manager holds overall responsibility for cost, schedule and contractual deliverables.
Main accountabilities
- Lead projects for the tools implementation and automation - mainly Virtual Assistant and Web Chat
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Develop full-scale project plans and associated communications documents
- Ensure that project meets its deliverables in agreed schedule, as per the scope, within stipulated budget and as per the quality standards
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
- Liaise with project stakeholders on an ongoing basis
- Estimate the resources and participants needed to achieve project goals
- Ensure all project commitments are met, and monitors and reports on progress to senior management, sponsor
- Diagnose and evaluate potential risks and issues throughout the project. Report regularly to the Project Delivery Manager with regard to risks, and execute appropriate plans to contain them
- Analyze data and tools deployed globally and recommend solutions for streamlining management information processes
- Up to 20% travel time expected
Your team
You will work in the Capgemini Service Desk Transition and Transformation Team based in Poland.
You will have the possibilities to exchange your knowledge and experience with other consultants, subject matter experts and architects across the globe in a variety of IT.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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