Quality Assurance Analyst – Content Moderation

We are currently looking for a dynamic individual with passion for social media to join our team in the quality area.

The team will be required to review workflow of the on-line content. The raters will review content for sensitive topic tags and classify the content as per the categories.

• Proven experience in providing Quality Assurance support in BPO/SSC environment.
• Very good command of French or German language as well as B2 level English
• Analytically-minded, logical thinker with strong problem solving skills and ability to identify process gaps and areas for improvement.
• Very good communication skills – ability to build effective relationships at all levels
• Available to work in 24/7 schedule

• Analyzing trends & report Quality performance and undertake or recommend corrective actions
• Establish procedures for handling data and performance reporting & continuously improve them
• Report team performance to internal and external stakeholders
• Act as a contact point for the managers (both internal and external for all the Quality-related queries
• Pick up process gaps & collaborate with managers to formulate solutions
• Act as Calibration Master on site for all markets and within the project’s scope
• Work closely with the teams to achieve quantitative & qualitative goals as per the SLA
• Drive efficiencies to reduce costs, improving productivity and CSAT and improving teams' performance
• Ensure regular meetings with QA Team & TLs to keep them informed of any updates received

• Opportunity to be a part of a rapidly expanding, well known global organization
• Role that will allow you to progress both professionally and personally
• Diverse and multinational environment
• Friendly and inspiring work atmosphere
• Competitive salary and benefits