About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice
Receivables Specialist German Speaker
Place of work: Katowice
Ref. no Śląskie > Katowice
Job description
- Responsible for collections efforts for all past due items (invoices/debit memos) on assigned accounts through proper use of correspondence, phone calls and email as required. Makes certain that all follow-up requests are completed in a timely fashion to ensure prompt payment to Client.
- Establish and maintain a positive rapport with customers (internal and external) in order to achieve excellence in customer service. Research and respond to all customer and field inquiries in a timely and professional manner to include questions regarding credit holds, collection/past due issues and account reconciliation.
- Properly document any credit/collection discrepancies or potential bad debt for escalation to the Global Credit Manager on an as needed basis.
- Responsible for ongoing maintenance of assigned European customer accounts. This will also include assisting Cash Application with the proper posting of cash payments to customer accounts, contacting (phone & email) to secure remittance advice as needed, provide customer requested documentation (invoice, credit/debit memo copies, statement of account, Client\'s payment options, etc.), ongoing account reconciliation of open items on customer accounts as well as answering all customer inquiries on assigned accounts.
- Communicates all customer requests for payback plans to the Global Credit Manager for review and approval.
- Assist in researching unidentified cash receipts to ensure proper posting to customer’s account or process refund request for any cash items not belonging to Client.
- Research and offset debit/credit memos on customer accounts in accordance with customer’s written approval or remittance advice.
- Prepare and attach appropriate support documentation for all credit/debit memo requests and submit to Sr. Global Credit Manager for written approval.
- Monitor posted but unapplied prepaid cash on customer accounts and applies monies when corresponding invoices are generated.
- Participates in and assists with the preparation of bi-weekly Accounts Receivable Status report to Global Credit Manager, and Sales team by updating collection status on assigned accounts.
- Verifies cash payments to assigned accounts by proper review of the distributed Oracle Daily Cash Application Posting reports as well as updating their records with weekly Oracle AR reports in order to track customer’s aging.
- Assist with credit evaluations on an as needed basis
Requirements
- German C1 level is a must
- God knowledge of English
- Fnance and Accounting experience or/and education
- Proficiency with a computer and data entry skills
- Working knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint & Excel)
- Experience with Oracle Financials will be an advantage
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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