About us
Capgemini is one of the of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BS employs over 3800 specialists in its offices located in Krakow and Katowice.
Position purpose
The main purpose of the position is ensuring high level of recruitment services for Capgemini Poland Infrastructure Services in 3 locations (Krakow, Katowice and Opole) in reference to the wide scope of positions.
The Recruitment Team Leader will act as the direct supervisor of HR Shared Service Centre Recruitment Team of 10 people. Reporting to and working closely with the Service Delivery Manager, the Recruitment Team Leader will be responsible for day to day HR SSC Recruitment Team management in order to meet both short and long term needs of the organization and contribute to the achievement of business goals of Capgemini Poland.
Main accountabilities
- Proactively managing Recruitment Team performance aiming to meet or exceed SLA targets, aspirations and clients expectations; recommending and implementing action plans as appropriate to address any shortfalls
- Monitoring the quality of the service and influencing continuous improvement
- Ensuring effective utilization of resources within the Recruitment Team
- Assigning priorities for the Recruitment Team
- Providing a first point of escalation for the Recruitment Team in respect of service/delivery issues
- Tracking services provided and ensure timely and accurate reporting
- Continually acting to simplify, standardise and improve recruitment processes across Business Units
- Coordinating people management activities such as staffing, training and employee relations of the team
- Motivating Recruitment Team members to provide excellent client service
- Providing leadership to the team through mentoring, coaching, career growth opportunities and performance management
- Responsible for succession planning, shadowing and identifying high-potentials
- Assisting in planning and implementation of agreed changes to the delivered services
Requirements
- At least 3 years of experience as a recruiter (proven track record in providing recruitment processes for a range of positions on a Polish market)
- At least 1 year of experience in team management
- Professional experience in a global organization would be an advantage
- Understanding of outsourcing business and shared service model
- Fluent English communication skills (oral & written)
- Strong MS Office tool skills including Word, Excel, PowerPoint
What do we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
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