Support Delivery:
- Proactively managing team performance, aiming to deliver automation targets and/or service aspirations, recommending and implementing action plans as appropriate to address any shortfalls
- Process / task monitoring, managing non-standard situation, executing pre-defined goals
- Providing a first point of escalation for the team in respect of service/delivery issues
- Assisting the next level Managers in the planning and implementation of changes to the service, including increase and/or decrease in workload
- Early identification and escalation of service/delivery issues
- Service performance management
- Development of employees, including ensuring the right compositions, competencies and joint working foundation.
Service & Delivery Excellence:
- Build up technically strong team with ability to cope with new trends and technologies in IT
- Seeking to improve and optimize the service delivery
- Day to day management in terms of operations and improvements
- Ensuring the good use of all available systems and tools in the delivery of the service by the team
Fast-growing team of experts working on advanced robotics and cognitive process automation. Team Leader in Automation Factory will be responsible for managing about 10 technical experts built upon Capgemini delivery best practices with Robotic Process Automation & Continuous Improvement.
Experience- Essential:
- Team management experience (1+ year)
- Very good English skills (C1 level is required)
- Focus on quality, efficiency and customer satisfaction
- Strong interpersonal skills and proactive approach
- Analytical thinking and ability to catch the essence of complex problems, requirements and questions
- IT Technology mindset
What will make you stand out:
- Clear understanding of agile delivery, SCRUM framework, change management, release management and resource management
- University degree in Business Administration, Human Resources Management, Computer Science or any related areas
- Experience in Automation/RPA project delivery
- Familiar with RPA Tools
- Flexible and well-motivated team player
- Able to work with minimum supervision and perform under pressure to meet tight deadlines
- Able to work effectively in busy and constantly changing environment
- Commitment and ownership attitude
- Technically oriented person (IT)
- Attention to details
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.