SACM & Capacity and Availability Analyst
About us
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.
Who are we looking for?
Candidate's profile
- Advanced user of MS Excel
- Good analytical skills and attention to detail
- Able to work with autonomy
- Able to work at a strategic and detailed analysis level
- At ease with engaging and building successful relationships with a broad range of stakeholders
- Experience in knowledge of Service Management processes
- Fluent English, written and verbal
- Target driven and goal orientated
- Highly proactive nature
- ITIL certificate would be a benefit
What will you do?
You will be responsible for providing operational and ad-hoc reports which will be used to ensure that the reliability and performance of services meet the agreed needs of the business (SLA) from capacity and availability perspective. You will be also responsible for ensuring details for configuration items and services are accurate and complete in the customer-agreed Configuration Management Database (CMDB).
Main responsibilities
- Deliver regular and ad-hoc reports
- Maintain process related documentation
- Chair process related meetings (internal and external)
- Lead communication with the process manager on Customer side
- Create Capacity and Availability Plans
- Perform day-to-day activities to ensure details for configuration items (CIs) and services in the Configuration Management Database (CMDB) are accurate and complete
- Assist in audits of the CMDB, to ensure accuracy – via physical or auto-scan means
- Identify and close gaps/discrepancies in CMDB data
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
About us
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.