SACM Senior Service Management Consultant
Recruitment process for this position and onboarding trainings are conducted online
What do you need to start?
- Facilitation skills to lead requirements gathering workshops and provide training to clients and internal team members
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
- Strong verbal and writing skills in order to effectively communicate information to clients and internal team members
- Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
- Awareness of a number of service management tools such as BMC’s IT Service Management (ITSM) or ServiceNow
- Expert in IT Asset Management Lifecycle processes (including hardware and software)
- Expert in Configuration Management processes
- Experienced in the technologies that support SACM; Asset and CMDBs, auto-discovery tooling
- Software asset management and software license management
- Experience in using configuration management databases, understanding of data model and CMDB architecture
- Understanding of how business processes are supported by technology
- Strong experience with interpreting data models, designing reports and writing SQL queries against databases
- Experienced in the use of KPIs to track trends and identify problems before they occur
- Good understanding of Service Asset Financials
It's not essential, but we appreciate if you also have:
- ITIL certified; (foundation level) is a must, Intermediate/ Expert Level desirable
- ServiceNow ITOM certification path (desirable)
- Prince 2 foundation (desirable)
What duties will help you grow?
General accountabilities of the role
- Provide service management expertise including training, mentoring & staff augmentation
- Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
Service Management Implementations
- Build and transition Service Management and Service Integration solutions
- Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
- Translate customer’s business requirements into IT delivery, including IT principles
- Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon,
- Assist with ensuring that any related Service Integration for services by multiple service towers and providers has been completed,
- Provide ‘Early Life Support’ - delivering Service Management and Service Integration services for a period of time after ‘Go-live’ and handing over support to the future delivery teams
What your development path can look like?
Service Management Consulting is a team of well-trained professionals who engage in business analysis and consulting with great enthusiasm and passion. Our broadly skilled people allow Capgemini to deliver challenging projects across Europe, Asia and Americas.
We deliver ITSM implementations using ServiceNow platform, IT process remediations, non-IT related ServiceNow implementations as well as digital transformation projects using organizational change management and agile methodologies. We believe in learning through experience and delivering on time and above client expectations.
What have we prepared for you?
Space where you can develop yourself:
- Development programs, external courses, education & certificates co-funding, NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: e.g. MS Azure, AWS, Google or ServiceNow.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
A lot of benefits:
- Home office: it’s your choice when you want to work from home.
- Private medical care which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Projects & Consulting - part of a business unit called Cloud Infrastructure Services.
Our employees say that in P&C team they are surrounded by awesome teammates who are ready to help professionally or just to drink a coffee with – no matter if it’s in person or virtually. You can count on your managers, willing to advise you, support you and give you a constructive feedback. There is a plenty of space to develop yourself, gain knowledge and exchange it for yours in a term of mutual partnership.
Do you want to get to know us better? Watch a video: https://www.youtube.com/watch?v=B9jDjEY9Nxo
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.