Manpower (certificate nr 412) is a global HR leader with more than 60 years of tradition. Our company is present in 82 countries, in Poland we have 50 branches. We work with 400,000 customers a year, including small and medium-sized enterprises in all sectors, as well as the world’s largest corporations. Our services include temporary employment, recruitment of permanent staff, external employment and personal counseling. Our Client has extensive experience in providing high-quality products and services. International customer service professionals support and educate both co-workers and customers.
Currently, we are looking for:
Sales Support and Order Fulfilment Junior Specialist with French
Miejsce pracy: Katowice
| Numer ref.: SOS/037/AJA
Offer:
- Contract of employment for an indefinite period
- Private medical care
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Additional life insurance
- Working with great people and in legendary atmosphere
- Employee volunteering opportunities and interesting CSR projects
- Internal celebration initiatives
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
- Bonuses, including those for new employees recommendation
Requirements:
- Fluent knowledge of French (B2/C1) and good knowledge of English (B1)
- Good knowledge of MS Excel
- Excellent verbal and written communication skills
- ability to meet deadlines
- Customer service skills
Main activities:
- Successfully communicate by phone and email with Partners from Belgium/Netherlands and internal teams to coordinate all order-related actions
- Provide support to Partners for all order management matters and guide them on the on-line ordering platform
- Monitor your Partners’ accounts and alert about possible issues to mitigate the risk of late deliveries
- Take ownership of delivery-related problems by escalating to appropriate departments and keeping the Partner up to date
- Contact end customers after they register on the website to determine their needs and a solution we can offer
- assign the right Partner to assist with end customers’ PV projects
- Document properly all order-related information in the ERP system to assure compliance with audit requirements
- Deliver service with solution-oriented attitude and work with the continuous improvement spirit
Permanent employment offer.