Senior IT Specialist (Service Desk)
Gdańsk
Boost your career with us:
Polpharma Biologics is a state-of-the-art biological R&D and manufacturing facility, one of the most modern in Europe. We have a fantastic, international team of experienced experts and dynamic young scientists with common goals and values. Biotechnology is our passion.
Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!
Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!
Your responsibilities
- Receiving and logging user problem tickets, initial prioritization, root cause analysis;
- Anticipate problem patterns to resolve a topic as quickly as possible and save user time
- Solving most problems independently;
- For more complex problems, disclosing sufficient detail to enable the correct course of action to be determined and involving the appropriate specialist in resolving the problem;
- Training users on basic hardware and software functionality.
If you have
- Over 3 years of experience in support structures;
- Knowledge of Microsoft client/server environment;
- Knowledge of PC construction, peripheral devices;
- Ability to operate audio/video devices;
- Experience in operating mobile devices;
- Good written and oral communication skills - ability to describe a structure or explain a problem;
- Ability to set and maintain priorities for multiple tasks;
- Ability to work in a team - working and helping others to achieve a common goal;
- Knowledge of languages - Polish (native or fluent), English (intermediate level).
Poznaj
Rezon Bio
Dołącz do zespołu ponad 1300 specjalistów produkujących zaawansowane leki biologiczne, które poprawiają jakość życia pacjentów na całym świecie.
Bazując na doświadczeniu Polpharma Biologics, Rezon Bio działa jako partner CDMO (Contract Development and Manufacturing Organization).
Dzięki nowoczesnym centrom biotechnologicznym w Gdańsku i Warszawie-Duchnicach oferujemy szeroki wachlarz możliwości karierowych w obszarach naukowych, technicznych i biznesowych.