Senior IT Supporter

Unifeeder S.A. Oddział w Polsce


101 dni temu

Unifeeder is an international shipping company with the ambition to deliver the best reliable service for our customers. The same thing goes for our internal IT-Helpdesk as we have a mission of “Making our colleagues’ lives easier”.

For us to transform the IT-Helpdesk and get even better, we are looking for a skilled Senior IT Supporter who will challenge the current setup and together with the team deliver even more value to our users – also in high sea.


As a part of the IT-Helpdesk team you will be the valuable first point of contact for our users. The team is responsible for resolving user incidents, monitor and maintain our IT systems and more. Continuous improvement is part of our DNA, and we want to utilize new technologies such as chatbots and AI to achieve this. You will have the practical responsibility to proactively explore possibilities and implement them.


We focus on being available, reliable and have good relations to our users based on a foundation of great technical knowledge and good business insight. To facilitate those focus areas, learning and knowledge sharing are on top of the agenda in the team. The Senior IT Supporter will act as the right hand to the Department Manager and will be responsible achieving and maintaining a superior IT-Helpdesk setup.


Senior IT Supporter

Your areas of responsibility:
  • Global 1st and 2nd line support on all Unifeeder systems.
  • IT request handling via phone, e-mail, Skype or in person.
  • Incident solving regarding internal systems and hardware-related issues.
  • Challenge as-is.
  • Communication with stakeholders on request and incident status.
  • Participating in IT projects (e.g. new software implementation).
  • Ensuring that all Helpdesk processes are documented and knowledge is shared in department.
  • Carrying out ad-hoc tasks.
The ideal profile
  • Three to five years of experience from a related IT position.
  • A university degree – business or IT.
  • Experience with Microsoft Windows Server 2012/16/19, Microsoft Windows 10, Microsoft SQL, Azure, AD as well as Microsoft Office 365 applications.
  • Experience with Citrix.
  • Fluent in English.
  • Has sense of urgency.
  • Independent in looking for solutions and improvements.
  • Strong interpersonal skills and ability to work in a team.
We offer:
  • A young and fast-paced working environment.
  • Social package.
  • A steep learning curve with the opportunity to grow your career in an international company.
Unifeeder is a Danish company which in the last 40 years has specialised in Northern European Feeder and Shortsea traffic. Our fleet consists of approx. 60 vessels which carry approx. 3,2m TEUs annually. We are approx. 330 employees in offices in Aarhus, Copenhagen, Drammen, Helsinki, Hamburg, Rotterdam, Gdynia, Stallingborough, Tallinn and St Petersburg.

In order to apply for the job position, please add this consent to your application: I agree to processing of personal data provided in this document for realisation of the (insert job title) recruitment process.

It is voluntary and necesarry to give your data processing consent due to recruitment purposes and in accordance to art. 221 of Polish Labour Code. Unifeeder A/S Branch in Poland, 8 Sportowa str., 81-300 Poland shall be the administrator of your data. Your personal data shall be processed due to recruitment purposes regarding position mentioned in the consent (in accordance to art. 6 par. 1 point b of GDPR). If you give an additional consent to processing your data regarding other recruitment processes (in accordance to art. 6 par. 1 point a of GDPR), your data shall be processed up to 6 following months.
You are entitled to:
1) Accessing your data or copy of your data
2) Correcting your data
3) Limiting processing of your data
4) Deleting your data
5) Applying your complaint to UODO Chairman (2 Stawki str., 00-193 Warszawa).


Unifeeder S.A. Oddział w Polsce

Unifeeder A/S jest dynamicznie rozwijającą się firmą logistyczną z międzynarodowym kapitałem z siedzibą w Aarhus w Danii, świadczącą usługi transportu kontenerowego na terenie Europy Północnej i Południowo-Zachodniej. Od samego początku swojej działalności wychodzimy naprzeciw oczekiwaniom naszych klientów, dostarczając im innowacyjne i efektywne rozwiązania w obszarze transportu i zarządzania łańcuchem dostaw, tym samym budując swoją pozycję lidera w branży.
Zatrudniamy łącznie 330 osób w biurach zlokalizowanych w 14 krajach. Operujemy flotą 60 statków, dostarczając ładunki do 100 portów w 25 krajach. Polski oddział firmy Unifeeder mieści się w Gdyni, w nowoczesnym biurowcu Sportowa Centrum.

Stanowisko Pracownika I-szej Linii Wsparcia znaleźć można w wielu różnych branżach i specjalnościach, choć szczególnie często spotkać je można w branży IT. Do zadań Pracownika I-szej Linii Wsparcia należy przyjmowanie, rozwiązywanie i monitorowanie problemów zgłaszanych przez klientów. Kontakt z klientem odbywa się przez telefon i email. Osoba zatrudniona na tym stanowisku posiada wiedzę o stanie podstawowych ...
Praca Pracownik I-wszej linii wsparcia