Are you our new trusted IT expert taking care of good relationships as well as high service quality?
To enable our growth, we are creating a new IT hub in Gdansk, Poland. That is why we are looking for you to join about 40 other IT specialists, including SAP consultants, project managers, agile coaches and developers, to deliver great results within e.g. SAP, web and mobile.
As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things on your own initiative. Join us to help create a centre of expertise and collaborate across cultures and borders.
An experienced Senior On-site Supporter, who will play an important role in the success of on-site IT services delivery
We are looking for a Senior On-site Supporter to ensure proper IT infrastructure functioning in Arla. Your work will be primary located in the Shared Service Center in Gdansk, but occasionally, you could visit our other Polish entities, like in Warsaw or Tychowo, or from time to time, be involved in international projects requiring some presence in e.g. our HQ in Denmark, or other sites to collaborate with your colleagues in On-site Support.
Your main tasks will concern:
- Managing daily regional 1st and 2nd level support activities, on-site and remotely
- Coordinating tickets with internal contact persons and external vendors
- Working for and maintaining the decided Arla standards and ensuring that processes, methods and tools are followed at the region
- Participating in selected projects
- Managing regional assets, and developing and maintaining descriptions
- Adding value to the business and supporting with effectiveness ideas
- Documenting solutions and changes in processes, problems and daily work
- Managing relationships with internal stakeholders and regional vendors
- Ensuring the availability, accuracy and security of local systems
- Supervision of local systems (e.g. Invoice scanner)
“We already have a Shared Services Centre in Gdansk, so you will join a major, well-established and modern workplace and you will get a first-hand impression of exciting and complex tools and processes,” says Hans Grønnebæk Hansen, Senior Manager, Agile Transformation.
Your Gdansk possibility
We are insourcing IT competences and establishing a new IT hub in Gdansk to supplement our headquarter in Viby, Denmark and international presence in Europe. Joining IT Solutions and Arla, you become part of a company that is known for our use of agile processes, our internal collaboration and our ability to deliver IT solutions that add value to our end-users.
As a team, we support Europe’s largest Dairy, a wide range of products and the farmers who own Arla Foods through great IT solutions. Helping us to create these, you can be sure to make a real difference for the entire organization, and your colleagues near and far. Join us to help us create the future of dairy.
IT Helpdesk expertise and great collaboration skills
You are able to understand diverse incident and problem resolutions within some areas, whilst demonstrating strong analytical skills combined with a strong knowledge of the subject area and with the ability to service senior stakeholders in a professional manner.
Furthermore:
- You have a higher education degree from IT or similar business area
- You have a previous work experience in IT Support or handling different projects
- You have a practical knowledge of Microsoft Win10, MS O365 and user account management tools
- You communicate in English effortlessly, both spoken and written
- You have strong ITIL understanding and business process knowledge
- Practical experience using ServiceNow will be advantageous
Interested in a new opportunity?
Arla is on a journey to create the future of dairy. Each of us has a role to play, with the freedom to think big. We are ambitious, but we prefer accountability over control. So, if you are up for a challenge, there is no shortage of opportunities to have an impact - and realize your ambitions - whatever they may be. If this sounds exciting, feel free to apply as soon as possible. We look forward to hearing from you and receiving your application.
Arla’s Global IT comprises approximately 210 highly skilled IT specialists across DK, SE, GE, UK and PL as well as around 800 consultants who work with SAP, Microsoft, cloud based and specific solutions targeted business needs.
At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Arla®, Castello® and Lurpak® – brands like these make us a vital, natural part of modern life in over 100 countries around the world.
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment.
We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.