Senior Problem Analyst

The Problem Analyst will work closely with the Problem Managers assisting them in the delivery and operation of the Problem Management procedure, through the whole lifecycle of the problem record.

Candidates will need to be confident in their own ability, be able to deliver reports  to deadlines, possess flexibility and a collaborative approach.  

The successful candidate will need to be able to coordinate and communicate problem management activities across a multi-supplier organisation.

• Ensures that Problem Management process, policies and principles are followed across all bundle suppliers

• Provides high quality reports and communications

• Identifies and escalates operational issues

• Facilitates operational and management oriented meetings

• Participates in resolution of the complex problems and root cause analysis requiring the input of the multiple functions

• Interprets the analysis of the aggregate incident data to identify key trends

• Maintains and uses working relationships with Customers and Suppliers

• Ensures high quality input into Known Error DB and Problem records

• Participates in continuous service improvement

• Excellent English written and oral skills

• Experienced in basic Microsoft Office Products (Word, Excel and  PowerPoint)

• Strong analytical and organizational skills

• Ability to maintain high level of accuracy

• Confident with can do attitude

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages

• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen

• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.

• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.

• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)

• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.