Senior Project Manager - Virtual Assistant & Chat Migration Program

Project management for Virtual Assistant & Web Chat implementations.

Project Manager ensures that business needs are satisfied through the formulation, development, implementation and delivery of IT solutions in response to client or Capgemini Group requirements. Very good level knowledge across PM methodologies, emerging technologies, technical architecture and the vision to influence the client’s actions are required. Project Manager holds overall responsibility for cost, schedule and contractual deliverables.

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders


• Develop full-scale project plans and associated communications documents


• Ensure that project meets it’s deliverables in agreed schedule, as per the scope, within stipulated budget and as per the quality standards


• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion


• Liaise with project stakeholders on an ongoing basis


• Estimate the resources and participants needed to achieve project goals


• Ensure all project commitments are met, and monitors and reports on progress to senior management, sponsor


• Diagnose and evaluates potential risks and issues throughout the project. Reports regularly to the Project Delivery Manager with regard to risks, and executes appropriate plans to contain them


• Analyze data and tools deployed globally and recommend solutions for streamlining management information processes

Essential:

• 3+ years of experience in managed IT services environment, cloud market and technology experience would be an advantage


• 2+ years of proven Experience as Project Manager


• Good command of English with effective business communication skills


• Experience with MS Office in presenting management information


• Prince 2, PMI or PMP certification would be an advantage. For internal candidates Engagement Management certificationa

Nice to have:

• Very good knowledge of Virtual Assistant and Chat environment


• Knowledge of automation tools and technologies (Bot, AI, API)

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages.


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.