Senior Support Analyst
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Senior Support Analyst
Miejsce pracy: Gdynia
Nr Ref.: VR-22822
Responsibilites
- Hands on work monitoring and operating the applications
- Incident management and resolution (including level 1 and 2 support)
- Participation in the change process (including deployment, receiving new functionality)
- Interact with members of business as part of our regular processes and routines
- Interact and collaborate with the project teams
- Efficiently and diligently monitor and operate the application
- Swiftly investigate and (where possible) resolve incidents within the pre-production and production environments
- Learn about key concepts within the IFTP and Treasury area, in order to provide the best service to our business users
- Collaborate with other PA teams within Treasury to identify synergies and enable common ways of working
- Have an agile mindset in relation to ways of working and continuous improvement
Requirements
- Experience working with tools such as Remedy, JIRA, TWS
- Strong understanding of database technologies, particularly Oracle. Datastage, Teradata and Hadoop are an advantage
- Experience of incident/problem/change processes
- Strong communication skills in English (written and spoken)
We offer
Our client is a major Scandinavian bank is going through major development and support transition and process transformation.
We are extending our support team to strengthen our maintenance capabilities.