Senior Technical Service Engineer

• Technical support of modules, monitoring, rooftop products and BOS 


• Investigate customer complaints and claims, work closely with international 1st and 2nd level support teams, help and guide customers to provide required information 


• Investigate failures, lead root cause analysis and present failure analysis reports internally based on IR & EL imaging and IV curve tracing 


• Simulation of PV-installations with various tools, e.g. regarding energy yield, self-consumption, financial aspects, etc. 


• Analyze field issues and solve module / system issues 


• Subject Matter Expert (SME) for modules, support internal trainings and knowledge transfer 


• Organize sites visit with customers, prepare site visit reports and system performance analysis 


• Handle and improve administration processes x-functional with other teams (Logistics, Sales, Finance, etc.) 


• Constantly improving the processes to make technical support procedures and usage of tools more efficient and more customer oriented including documentation


• Maintain and develop statistics needed for problem solving and claim management

• Technical education with electrical and/or mechanical background 


• Min 1-2 years professional experience in a customer oriented environment about technical products


• Experience in PV industry is desirable


• Ability and proven experience to think creatively learn and develop innovative solutions to electro-mechanical challenges


• Proven problem solving skills and troubleshooting experience 


• High Level of customer and sales orientation


• Self motivated, with ability to work both independently and with multiple teams


• Very good communication skills


• 
  Fluency in English language (written and verbally) 


• Proficiency in Excel, Word, Powerpoint


• Personal skills:

- Process orientation 
- Proactive approach 
- Flexibility

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.