With over 2000 Engineers, Sii is the top IT and engineering services provider in Poland. We support our clients in consulting, software development, infrastructure management, integration and maintenance of systems, as well as industrial engineering i.e. automatics, robotics and mechanics. We work with passion for the best companies!
Join us!
We are currently seeking individuals for the position
Service Delivery Manager
City: Katowice
TASKS
- Organize and lead the work of delivery team as a manager and a mentor
- Meet or exceed Client"s needs, maintain high Clients satisfaction rating
- Establish productive, professional relationships with key personnel in assigned Clients, maintain good long-term relationships
- Take care about increasing business in selling services (promote Sii offer, obtain business information about clients and competitors, up-selling - creating new needs among Sii Clients)
- Identify and develop valuable ideas, share knowledge, deliver information, take part in conferences, job fairs workshops and training
- Support HR Department in following tasks: recruitment (if possible take part in selected recruitment interviews with candidates), identify most talented engineers, plan and organize the work of a team, motivate and team build, manage employees performance assessments
- Prepare Technical & Commercial offers, help to build winning offers in cooperation with Sii PSD, Sales Department, Sii Experts
- Act as expert to resolve complex issues and provide suggestions on improvements
REQUIREMENTS
- At least 3 years" experience on similar position
- Master Degree
- Technical background
- Knowledge of issues, methodologies and tools for systems" architectures, business processes and data modeling
- Good understanding of IT services" market and sales process
- Relevant experience in project and/or service delivery management
- Experience in managing the relationship with customers
- Excellent analytical skills
- Very good knowledge of English
- Professional approach to work, strong sense of responsibility
- Determination, proactivity, ambition, teamwork, positive attitude
- Nice to have:
- Previous experience in automotive/railway industry
WE OFFER
- The chance to participate in major and most advanced technical projects and to improve constantly your skills and competences
- Opportunity for professional development
- Competitive salary
- Independent and very responsible work
- Great atmosphere at work: we are a company with strong team spirit which treats its employees with respect
- Attractive social benefits (private health service, insurance, tickets to cinema, etc…)
- Trainings, English courses
- Stable employment
- Best place to work in IT Poland
