Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
Service Delivery Specialist/ Supporter
Ref. No.: 146335
City: Bydgoszcz
Job Description:
Business Operation Support team is a part of Network, Data Center and Communication Services organization (NDCS). The primary purpose of the Service Delivery Specialist/ Supporter is to provide vendor management, network services and back office support.
Job Requirements:
General skills:
- Ability to work well within a team
- Methodical and disciplined approach to work
- Good analytical skills
- Ability to structure and draft technical documentation
- Good interpersonal skills
- Experience in working with customers
Languages:
- EN and/or DE and/or FR spoken and written on intermediate level
- TOEIC certification would be a plus
Skills and competencies in (one or more):
Vendor Management area
- Vendor and expense management
- Mobile device management
- Data circuits & other assets ordering
- Provision management
- Usage, dispute, contract management
- Facilitating business analytical reporting
- Delivering cost trend analysis
- Providing complete chargeback information to business units
- Historical audit of telecom expenses
- Good communication skills
Business Office area
- Very good reporting and analytical skills
- Basic technical knowledge (networks, processes, projects)
- Accuracy and ease in capturing differences
- Very good work organization under time pressure
- Good technical skills especially in MS Office (including Excel, pivots), graphic editor, PowerPoint, HTML (would be a plus)
- Good communication skills
Additional Advantages (one or more):
Vendor Management area
knowledge or experience in:
- Order management area
- Validation and processing vendor invoices
- Maintaining accurate inventory and change control
Business Office area
- Ease of engagement in new activities and projects
- Willing to undertake troubleshooting tasks and seek for non-standard solutions
Preferred certifications or equivalent knowledge (one or more):
- ITIL foundation certificate would be a plus
- Audits (ISO) experience would be a plus
Professional experience:
- >2 years
- >5 years*
Working hours:
- 5x10 business hours shifts
- Travels abroad to support client on-site if needed
Additional Information:
The position will be located in our office in Bydgoszcz. We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programs are also available.
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