Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Katowice
Service Desk is a first line of IT support for Fujitsu’s business customers. On this position, you will be a part of a team that provides a single point of contact for users. On Service Desk, you can combine your linguistics skills with the IT world and start Your professional career within IT area.
If you'd like to...
- gain experience within customer service in one of the biggest IT companies in the world
- put your language skills to practical use by having constant contact with native speakers from all around the world?
- gain access to vast variety of technical and soft skill training?
- provide a single point of contact for users all around the world?
- deliver high quality standard 1st line support for Fujitsu's Customers?
Main resposibilities:
- Supporting Customers
- Dealing with phone/emails requests from our Customers located all around the globe
- Performing 1st line support, including: diagnosis and resolution wherever possible
- Reciving, logging, classifying and prioritizing incidents and calls
- Cooperating with more advanced lines of support to deal with more complicated technical issues reported by our Customers
- Advanced German language
- Good command of English language (at least B2)
- Good communication skills
- Team player and "can do" attitude
- Customer service / IT experience will be an asset, but it's not required
- Basic knowledge of Windows 10 and MS Office package
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
If you'd like to...
- gain experience within customer service in one of the biggest IT companies in the world
- put your language skills to practical use by having constant contact with native speakers from all around the world?
- gain access to vast variety of technical and soft skill training?
- provide a single point of contact for users all around the world?
- deliver high quality standard 1st line support for Fujitsu's Customers?
Main resposibilities:
- Supporting Customers
- Dealing with phone/emails requests from our Customers located all around the globe
- Performing 1st line support, including: diagnosis and resolution wherever possible
- Reciving, logging, classifying and prioritizing incidents and calls
- Cooperating with more advanced lines of support to deal with more complicated technical issues reported by our Customers
- Advanced German language
- Good command of English language (at least B2)
- Good communication skills
- Team player and "can do" attitude
- Customer service / IT experience will be an asset, but it's not required
- Basic knowledge of Windows 10 and MS Office package
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.