Service Operations Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

On behalf of our Client, international centre of excellence for online higher education in Tricity, we are looking for Candidates for the position of Service Operations Manager.

Working on this position you will be responsible for supervising and managing a team of customer service professionals using KPI’s, evaluating workflow of incoming support requests on a daily basis, including student intake management as well as leading recruitment staff for additional student support staff as required. Moreover, Service Operations Manager will work with other teams as part of a global department to ensure great service delivery for the entire organization and develop the skills of team members by ensuring appropriate identification of weaknesses and strengths.

To be successful in this role you should have Bachelor’s degree (Master’s degree would be a plus), mid-level management experience in an international organization, excellent customer service skills and knowledge with 3 to 5 years of related experience. We are looking for the people who have both basic knowledge and understanding of database applications and intermediate knowledge about web-based technologies (Macintosh as well as PC systems). Excellent English is required. The prefect candidate should be detail oriented, creative, innovative and able to work independently as well as in a collaborative team environment.

Our Clients offers possibility to work with diverse and motivated team in an international company with a stable position on the market. Moreover, professional challenges, skills development through diverse work assignments and trainings program, compensation package and private medical care.

Sounds like you? Do not hesitate to send your CV in English using the Apply Button.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl