Service Optimization Category Expert
Location: Katowice
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Function: Operations
Inviting applications for the role of a Service Optimization Category Expert
We are looking for the candidates willing to join us to work for great organization and our customer - Unilever
Responsibilities
- Acts as single point of contact for MCP (Market Collaboration Planner) and Customer Experience teams
- Ensures full information flow on relevant execution topics to Plan & Execute Manager and Customer Experience teams esp. on KPIs & service risks in an efficient and proactive way
- Is responsible & accountable for creating exception-based risk overviews by category & follows up on relevant prioritization with MCPs
- Orchestrates stock allocation with respective Service Optimization team members
- Orchestrates Pega case creation
- Ensures availability of all relevant information for customer communication
- Supports proactively in continuous improvements of processes & ways of working
- Evaluation and creation of reports to evaluate SAP aATP rule set and propose changes where needed
- Crisis and Exceptions Handling - Product availability, Quality issues, etc.
- Point of contact to inform Plan & Execute Manager of stock unavailability & collaboration to manage crisis
- Execute Short-term opportunity management
Qualifications
Minimum qualifications
- University degree (minimum Bachelor)
- Strong communication in English – both oral and written skills. Ability to communicate efficiently with all levels of management and peers,
- Another European language will be an asset
- Experience in areas such as production scheduling, inventory management or supply/operations planning is preferred
- Strong process development, improvement and implementation experience
- Self-motivated and independent personality with strong negotiation & problem solving skills
- Strong understanding of supply chain and supply planning business drivers, organization structures and key metrics
- Well-developed interpersonal / communication skills
- Working knowledge of ERP systems like SAP
- Specific knowledge of SAP aATP module will be advantageous
- Self motivated and independent personality with strong negotiation & problem solving skills as well as a strongly developed proposal thinking mindset
- Understanding of business and local market specifics when applicable
We offer
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)