Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 1,600 professionals delivers IT outsourcing services to 40 clients in 20 languages.
This ServiceNow Technical Consultant role is to assist in technical aspects of implementation of Service Management and Service Integration and Management solutions for our existing and prospective clients.
The role requires thorough knowledge of ServiceNow tool and technologies used within the tool.
In collaboration with Service Integration and Management consultants, will assist clients in the implementation of IT Service Management practices based on Capgemini and industry standards. Will be responsible for leveraging IT Service Management and other IT Practices to optimize, transform, and ensure IT Organizations are compliant, efficient, and effective using the ServiceNow platform.
- Strong desire to learn new technology
- Deliverable focus
- Strong sense of team
- Collaborative approach
- Strong desire for career advancement
- Customer Service mindset
- Demonstrable (at least 6 months) experience with ServiceNow platform navigation, administration, configuration, and scripting
- ServiceNow System Administration (or higher) certifications desired
- Previous experience in administration and configuration of other ITSM Tools (Remedy, BMC Magic, etc.) is a plus
- Background in either software development or IT Service management
- Understanding of Agile based approach to software development (SCRUM experience is a plus)
- Working knowledge of web technologies: JavaScript, XML, HTML, CSS, HTTP, etc.
- Service Now Scripting certificate is a plus
- Working knowledge of relational databases
- Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services is a plus
- Experience in monitoring/analyzing systems performance and availability is a plus
- Ability to work remotely and largely unsupervised, and to deliver to written requirements
- Ability to work with a remote team, requiring ability to communicate well via phone and email (writing skills)
- ITIL® Certified – Intermediate or higher level is a plus
- Strong attention to detail
- Excellent command of English language
- Readiness for business travel (up to 50% travelling abroad)
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Intensive training package
- Opportunity of personal development in a multinational environment
- Free private medical care
- Flex benefits
- Additional life insurance
- Friendly working atmosphere
