ServiceNow Support Analyst

TeamQuest

Katowice

5 dni temu

TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
For our client who is a multinational professional services network headquartered in London, United Kingdom. It is one of the biggers professional services firm in the world. We are looking for professionals to join the global business systems support team in the office in Warsaw for the position of:
ServiceNow Support Analyst
CITY Katowice
Ref. number: 35290#19090033
Responsibilities:
  • Provide day-to-day end-user second level support for the global ITSM tool:
    • Analyze and resolve incidents
    • Identify problems and log known errors
    • Manage service requests
    • Participate in change management process for changes
  • Troubleshoot issue and determine root-cause of problems users are facing
  • Resolve functional and technical problems, escalate and track problems appropriately
  • Manage system configuration
  • Monitor system scheduled tasks and take actions in case of errors identified
  • Provide documentation on how to use global system
  • Performs special assignments as requested
  • Develop & maintain test cases
  • Develop and maintain regression test scripts
  • Develop & execute test plans for break/fix changes and minor enhancements
Requirements:
  • At least Bachelor, or Engineering degree in Technology or a related field.
  • 1+ years of Servicenow tool support would be expected
  • Previous experience in application testing will be considered an asset
  • Experience in configuring and supporting the ServiceNow platform, or any other ITSM application suite
  • Experience working in a support analyst/specialist role for global clients
  • Service orientation with a focus on quality and customer satisfaction
  • Strong interpersonal and collaboration capabilities
  • Very good verbal and written communication skills
  • Understanding of ITSM best practice (ITIL)
  • Fluent English is essential for this job
We offer:
  • Attractive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
  • Career development and professional growth in a global team setting
  • A set of professional trainings related to ServiceNow platform to assure a full knowledge transfer to the team
  • Ability to pursue further professional development - access to multiple internal and external trainings provided by company
  • Participation in multi-territory activities within the ServiceNow platform support area
  • Opportunity to engage in after-hours sports activities and team building events
  • Inspiring and friendly work environment
  • Your career development plan tailored to your preferences and ambitions
  • The office in a convenient location in the center of Warsaw (near the subway station)
In the uploaded materials please add the following clause: "I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016 No 922). I agree to share my personal information for potential employers. I hereby confirm that the data above is true and consent to the processing and managing my data given to TeamQuest Sp. zo.o. with its seat in Warsaw, zip code 00-814 , Miedziana 3A No 21 for staff recruitment purposes. I furthermore declare herein that I was informed that TeamQuest with its seat in Warsaw, Miedziana 3A 49 No 21 is the Administrator of my data and that my data can be submitted to potential employers and that I have the right to not only access and correct it, but also object to its processing for the above described purpose and its submission to 3rd party companies, as well as insist on the cessation of the processing of my data. The submission of personal data is optional. Simultaneously, I consent to the verification of the documents and information provided by me. We kindly inform you that we will only respond to selected applications.
TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

Poznaj

TeamQuest

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