Shared Service Center Project Manager

- Develop, manage and implement projects to support tactical and strategic initiatives
- Ensure that services are adequately defined and processes are regularly documented and updated
- Monitor and analyze service performance, taking corrective action when required
- Review systems, processes and controls to ensure optimum efficiency and security are maintained
- Implement and monitor internal quality assurance programs to assess and drive compliance with processes
- Manage a wide variety of business areas in shared service center such as: Sales Order Processing, Finance, IT and Marketing
- Assist with review of service design for new services transitioned into the shared service center and generate inputs and new ideas concerning process development
- Manage and/or participate in internal/external audits as required
- Manage day to day service activities performed by the team
- Lead and motivate the team to achieve the stated objectives and services levels
- Provide effective line management (recruitment, performance management, coaching and mentoring) to direct reports and the wider shared service team
- Maintain a positive working culture within the shared service center

- University degree in business with a strong focus on Accounting/Finance
- Professional experience in the Financial and/or Admin sectors
- Shared Service Center experience is a plus
- Transition project management experience is required
- Experience in managing people and developing teams comprised of Sales, Finance, IT and Marketing profiles
- Ability to think strategically and to manage various risks associated with processes
- Ability to form and maintain strong business relationships
- Excellent presentation and communication skills
- Fluent English required