Our client, a major multinational company operating in the manufacturing sector is creating a new Shared Service Center in the south Poland. As a result, we are looking for a highly professional and ambitious candidate for the role of Shared Services Center Project Manager. Due to the transition of the operations the selected candidate will ensure that processes, procedures and services are aligned to business expectations and agreed service levels.
- Develop, manage and implement projects to support tactical and strategic initiatives
- Ensure that services are adequately defined and processes are regularly documented and updated
- Monitor and analyze service performance, taking corrective action when required
- Review systems, processes and controls to ensure optimum efficiency and security are maintained
- Implement and monitor internal quality assurance programs to assess and drive compliance with processes
- Manage a wide variety of business areas in shared service center such as: Sales Order Processing, Finance, IT and Marketing
- Assist with review of service design for new services transitioned into the shared service center and generate inputs and new ideas concerning process development
- Manage and/or participate in internal/external audits as required
- Manage day to day service activities performed by the team
- Lead and motivate the team to achieve the stated objectives and services levels
- Provide effective line management (recruitment, performance management, coaching and mentoring) to direct reports and the wider shared service team
- Maintain a positive working culture within the shared service center
- University degree in business with a strong focus on Accounting/Finance
- Professional experience in the Financial and/or Admin sectors
- Shared Service Center experience is a plus
- Transition project management experience is required
- Experience in managing people and developing teams comprised of Sales, Finance, IT and Marketing profiles
- Ability to think strategically and to manage various risks associated with processes
- Ability to form and maintain strong business relationships
- Excellent presentation and communication skills
- Fluent English required
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