Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Katowice
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 2nd line support for incidents.
- Inputs to and suggests improvements to designs.
- Provides designs for small size components.
- Work is monitored by senior colleagues problems and queries are escalated to ensure timescales are met.
- Contributes towards plans for own individual work items
- For routine and non-routine problems, produces high quality solutions and documentation through the use of a structured approach that may include appropriate methods, tools and testing.
- Seeks appropriate review and then presents technical information to technical audiences both orally and in writing.
- Communicates issues in a timely manner
- Requires close supervision, is able to listen and act on instructions given.
- Contributes to team meetings, peer review of deliverables etc.
- Adheres to corporate and local development methodologies as appropriate.
- Adheres to corporate and local processes.
- May have limited input to local processes.
- Keep abreast of technology developments within their own specialism.
- Experienced User of SharePoint 2013 (and/or, to a lesser extent, Sharepoint 2010 User)
- Experienced Service Desk operator (the more experience an operator has with dealing with User issues the better they will be)
- Experienced at investigating sources of knowledge to find appropriate answers (the Group will be provided with access to a number of sources of information from which they are likely to find answers to issues they are trying to resolve)
- Self-motivated (the more an operator can work on their own to try to find and answer without giving up at the first hurdle, the better)
- Team player. We would expect them to seek help from the Platform Support Team if necessary rather than waste lots of time trying to find a solution for themselves. As they become more familiar with the knowledge base resources and learn the solutions themselves, this reliance will diminish)
- Good communicators (apart from the obvious point about dealing with users, we are keen for the Resolver group to feedback and process improvements or suggestions for FAQs/additions to the knowledgebase as they see fit from their experience – of SharePoint 2013 or otherwise)
- Analytical and problem solving skills is key to investigating issues.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- Inputs to and suggests improvements to designs.
- Provides designs for small size components.
- Work is monitored by senior colleagues problems and queries are escalated to ensure timescales are met.
- Contributes towards plans for own individual work items
- For routine and non-routine problems, produces high quality solutions and documentation through the use of a structured approach that may include appropriate methods, tools and testing.
- Seeks appropriate review and then presents technical information to technical audiences both orally and in writing.
- Communicates issues in a timely manner
- Requires close supervision, is able to listen and act on instructions given.
- Contributes to team meetings, peer review of deliverables etc.
- Adheres to corporate and local development methodologies as appropriate.
- Adheres to corporate and local processes.
- May have limited input to local processes.
- Keep abreast of technology developments within their own specialism.
- Experienced User of SharePoint 2013 (and/or, to a lesser extent, Sharepoint 2010 User)
- Experienced Service Desk operator (the more experience an operator has with dealing with User issues the better they will be)
- Experienced at investigating sources of knowledge to find appropriate answers (the Group will be provided with access to a number of sources of information from which they are likely to find answers to issues they are trying to resolve)
- Self-motivated (the more an operator can work on their own to try to find and answer without giving up at the first hurdle, the better)
- Team player. We would expect them to seek help from the Platform Support Team if necessary rather than waste lots of time trying to find a solution for themselves. As they become more familiar with the knowledge base resources and learn the solutions themselves, this reliance will diminish)
- Good communicators (apart from the obvious point about dealing with users, we are keen for the Resolver group to feedback and process improvements or suggestions for FAQs/additions to the knowledgebase as they see fit from their experience – of SharePoint 2013 or otherwise)
- Analytical and problem solving skills is key to investigating issues.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
