Are you looking for an opportunity to work closely together with many stakeholders? Do you understand both IT and the business side of the Commercial and Sales area? Do you like to comply with the correct processes and keep agreed deadlines? Then you might be the person we are looking for.
The important link between IT, the business, and the vendors
You will be part of the Technology & Commercial Team in IT Operations. Our international team is placed in Aarhus (DK), Gdansk (PL) and Stockholm (S). We are taking care of the IT support globally and a vital part of our job is to cooperate with and follow up on our vendors according to the defined SLA’s. As a Service Delivery Manager, you will also have a close relationship with the business, you will be their partner and go to person.
Specialist - Service Delivery Management
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
Your main tasks are:
- Acting as guardian of production systems in your area
- Ensure that information in tickets (Demands or Change Requests) is correct
- Plan implementation of enhancements in coordination with the business and vendors
- Ensure maximum use of existing standard/template solutions
- Validate with the Authorized Requester that business needs have been fulfilled after the implementation of the change
- Managing purchase orders and invoices for your vendors
- Sparring partner for ART’s and The Scrum Master in the Release Trains
Process expertise and great collaboration skills
As you will work closely together with both the business and other teams you need good cooperation and communication skills in English. Excellent planning skills are also crucial for this position. You master building up a network – and use it! You are willing to learn quickly and become a skilled user of Service Now. You are familiar with the processes used in a Commerciel or Sales department and know the importance of having the right master data. If you have experience with SAP Sales or similar systems it will be an advantage.
Besides this we assume you:
- Possess a master’s degree in Business Administration, Logistic or similar relevant education
- Several years of experience in an IT company or department in a larger company
- Are open-minded and communicate effortlessly with all levels of stakeholders
- Have experience or interest in Agile ways of working
Interested in a new opportunity?
Arla is on a journey to create the future of dairy and IT has an important role in reaching that goal. You will be part of a strong international IT Department with a lot of very skilled colleagues. Each of us has a role to play, with the freedom to think big. We are ambitious, but we prefer accountability over control. So, if you are up for a challenge, there is no shortage of opportunities to have an impact - and realize your ambitions - whatever they may be.
What do we offer?
- International operating environment
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Trainings with experts & professional induction & development programs
- Financial support of your education
- Relocation package
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
- Flexible working time and home office work possibility depending on business needs
- Additional holiday depending on length of employment (up to 4 days)
… while in the office you can also use some of below:
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
- Spacious canteen, delicious coffee and tea available on every floor in special designed spots
- Chill-out rooms with X-box, pool table, board games, football table and swing