Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Support Specialist with English and German
Job location: Gdynia
Nr ref.: 9-10-44392/PC
Our Client is the world's leading source of intelligent information for businesses and professionals. Its technology drives global markets and helps professionals around the world make decisions that matter. Currently for this global leader we are looking for Technical Support Specialist with German language.
Field of responsibility:
Position is opened in Gdynia.
Field of responsibility:
- Offers expert advice and help to clients over various channels, relating to the use of company's applications, and does that in German language
- Manages resolution processes and assumes ownership of technical queries
- Ensures that customers are always kept up to date about the status of their query by providing effective and accurate follow-up
- Builds an extensive network throughout the company to facilitate quick and efficient resolution
- Manages the customer relationship through the use of Siebel and Salesforce CRM
Position is opened in Gdynia.
Requirements:
- Proficient English and proficient German, including IT vocabulary
- Professional experience in a Customer Service or Information Technology Support role
- Aptitude for quick learning, logical and analytical thinking
- Ability to work under pressure, prioritize and be pro-active
- Proven team player, excellent communication and interpersonal skills
- Good oral & written communication skills in both English and German language
- Excellent IT skills and good knowledge of Windows applications, including Excel and Word
- Experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary.
Benefits:
- Employment contract
- Very attractive salary and benefits package (private healthcare and Multisport card)
- Wide range of development opportunities (including trainings and opportunity to join a number of additional projects on the site)
- Full and very good relocation package for people decided to move to Gdynia from other location in Poland or abroad
Recruitment Agency No. 812
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