Support Specialist
Location: Katowice
Fieldcode is a Field Service Management (FSM) software created from 20 years of global field service expertise, with the highest customer service standards that is working towards climate positivity.
Our Customer Support Desk is based in Poland and works closely together with the other Customer Support & Success functions in order to create the best possible support and software experience for our customers.
As a Support Specialist you will
- Provide a helping hand to our users. In case of any issues with or requests to our applications you are the first point of contact and support our users via e-mail, phone and chat and will resolve the issue or ensure it is assigned to the correct team;
- Monitor the overall system behavior via our monitoring tools and escalate according to our procedures;
- Cooperate with other team members and groups to ensure maximum efficiency of the Fieldcode environment;
- Support to document new work procedures and to expand our knowledge base;
- Make sure the user as well as our ticketing systems are always up to date on the status of the respective assigned ticket or request;
Our requirements
- You are communicative, hands-on and driven to generate the most valuable outcome for our customers in an agile, fast paced environment;
- You can communicate both in written and spoken English fluently. Additional languages are highly beneficial;
- You are self-motivated & eager to learn;
- You adapt quickly to changing priorities and customer needs;
- You are passionate about working with customers and finding solutions that make their goals possible.
We offer you
- A secure job in an innovative, international software company;
- Direct and open communication;
- Very good opportunities for professional and personal development through our own personnel development program;
- Mentoring program to facilitate the onboarding process ;
- Room for own ideas and suggestions for improvement as well as their quick implementation due to our very short decision making processes;
- A company that not only achieves economic success, but also works hard to make the world a better place.
We invest heavily in research into high-quality technologies with a drastic impact on CO2 reduction. Although there are few researched and valid methods to influence CO2 negativity, we want to be at the forefront and work with our own scientists and projects to achieve our goals;