Team Leader with German and English
Miejsce pracy: Katowice
Job description:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Requirements:
- Team Leader experience is required
- At least 1 year experience as Team Leader is preferred
- Technical Experience is required
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Fluency in both German (C1) and English (B2 and above)
- Willingness to work Monday-Friday on site from our office
We offer:
- Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge,
- Embrace an international and diverse work environment that broadens your horizons,
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential,
- Team-building events to foster a collaborative work environment,
- Private medical care,
- Contract of employment