Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!
Team Manager with Polish (m/f/d)
Miejsce pracy: Gdańsk, Olivia Business Center
Nr ref.: Req_00084890
Team Manager with Polish (m/f/d)
RESPONSIBILITIES
- Managing day-to-day operations
- Ensuring consistent quality and productivity
- Coaching, shadowing and employee support
- Support in process development
- Conducting feedback and conversations with employees
- Monitoring, reporting and analysis of KPIs relevant to the project
REQUIREMENTS
- 3+ years of experience in customer service in sales/technical areas
- Fluent knowledge of the Polish language and a very good command of the English language (written and spoken)
- The ability to identify training needs and support program development
- Excellent organizational skills and attention to detail
- Experience in team management in the Call Center environment
- Multitasking and prioritization
WE OFFER
- Possibility of cooperation with leading business partners
- A committed and motivated team
- Opportunity to develop and co-create a new project
- Internal training and learning opportunities
- Career opportunities in an international company
- A modern office in the Olivia Business Center complex
- Free fruit, drinks and private medical care