About us
Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Job description
As a Team Manager in Data Services you will be responsible for managing about 30 technical engineers settled in technology services built upon Capgemini delivery best practices.
You will manage people performance, skills and relationship within teams to achieve goals and milestones. You will manage, coach and motivate the team daily.
As a Team Manager in Data Services you will work with over 300 people delivering support across various IT technologies with Capgemini Standards to world class companies across the globe. You will be part of Data Services management team participating in tactical meetings related to services, skills and competencies we deliver.
Position purpose
Data Services is looking for a highly motivated individual to join the team of Team Managers supporting Data Services in people management for Infrastructure Support and Application Management.
Main accountabilities
People management:
- Manage employee relations
- Assess staffing needs
- Evaluate employees
- Process employee leave, timesheets and vacation requests
- Interview and hire staff
Customer/Supplier Relationship:
- Ensure customer satisfaction within his scope of responsibilities
- Build and maintaining strong working relationships with key service contacts
Service Excellence:
- Build up technically strong team with ability to cope with new trends and technologies in IT
- Day to day management in terms of operations
- Ensure the good use of all available processes, systems and tools in the delivery of the service by the team
Requirements
- Very good interpersonal skills
- ITIL processes awareness
- Very good time management
- Fluent English
Candidate’s profile
Personal Qualities:
- Flexible and well-motivated team player
- Able to work with minimum supervision
- Able to work effectively in busy and constantly changing environment
- Commitment and ownership attitude
Desired Skills:
- Personnel management
- Communication skills
- Analytical thinking
- Computer skills
- Attention to detail
What we offer
- Relocation bonus dependent on the individual situation.
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients– known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities
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