Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2700 specialists in its offices located in Krakow and Katowice.
Technical Service Engineer French Speaker
Place of work: Katowice
Ref. no Praca/TSE/French/KAT
Job description
- Handle technical product queries from dealers
- Provide technical support to dealers during the installation and design phase of photovoltaic installations
- Responsible for customer support concerning technical issues for PV Modules and PV Inverters
- Responsible for providing dealers with product related certificates
- Assist during the configuration of solar systems
- Answer technical support questions about solar systems installation and maintenance
- Document all call notes
- Customer RMA (Return Material Authorization) handling using ERP system
- Generate reports on several performance factors for evaluative purposes
Candidate's profile:
- Technical education required
- Fluency in French
- Good knowledge of English
- Very good knowledge of MS Office
- Excellent diagnostics and analysis skills
What do we offer to the candidates:
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Excellent working atmosphere
