Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Katowice we are looking for candidates for the position of:
Technical Service Engineer Italian, Flemish or Dutch Speaker
Place of work: Katowice
Ref. no TSE/It/Fl/Du/KAT
Job Description:
- Handle technical product queries from dealers
- Provide technical support to dealers during the installation and design phase of photovoltaic installations
- Responsible for customer support concerning technical issues for PV Modules and PV Inverters
- Responsible for providing dealers with product related certificates
- Assist during the configuration of solar systems
- Answer technical support questions about solar systems installation and maintenance
- Document all call notes
- Customer RMA (Return Material Authorization) handling using ERP system
- Generate reports on several performance factors for evaluative purposes
Candidate's profile:
- Fluency in Italian, Flemish or Dutch is a must
- Good knowledge of English
- Technical Support education or experience is required
- Experience in electronic equipment would be an advantage
- Skills in preparing technical support materials would be an advantage
- Proficiency in Microsoft Project, Excel and Word
- Diagnostic and analysis skills
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Customer Service experience
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Friendly working atmosphere
