Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Katowice
The role holder is responsible for managing a small team of technical people, or virtual team, planning and guiding service delivery, achieving required service levels and customer satisfaction. Role holder deploys, manages and develops people, aspires to deliver impeccable service and controls costs.
Key Accountabilities
- People Management. Manages, motivates and develops a small team of technical specialists, ensuring that the service levels are met.
- Customer Relations. Establishes relationships with customers and a range of managers across Fujitsu.
- Risk Management. Establishes and manages risk for the team’s technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting our commitments.
- Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing priorities or issues. Uses strengths of team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA)
- Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensure the delivery of services to meet SLAs as a minimum.
- Professional Specialization. Focus and attention is primarily on the specific services which the team is delivering to their current Customer base. Responsible for improving core skills, adopting standard processes and encouraging re-use.
- Tools Mastery. Ensures adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.
- Domain Knowledge: ServiceNow knowledge and experience is an asset
Key Performance Indicators
- Maintaining and growing technical skill levels of the team and parallel growth in soft skills, to balance technical capability
- Coaching and mentoring team.
- Awareness and conformance to all relevant standards.
- All aspects of Performance Management process completed
- Build relationships with internal peers, stakeholders and customers as appropriate
- Customer feedback.
- Recognize where risk exists and communicate that risk to the appropriate channels, with a proposal to address the problem.
- Regular review of all service issues and exceptions.
- Encourages the use of best practice across the team, including documenting and sharing with others.
- Adherence to standard processes.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
The role holder is responsible for managing a small team of technical people, or virtual team, planning and guiding service delivery, achieving required service levels and customer satisfaction. Role holder deploys, manages and develops people, aspires to deliver impeccable service and controls costs.
Key Accountabilities
- People Management. Manages, motivates and develops a small team of technical specialists, ensuring that the service levels are met.
- Customer Relations. Establishes relationships with customers and a range of managers across Fujitsu.
- Risk Management. Establishes and manages risk for the team’s technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting our commitments.
- Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing priorities or issues. Uses strengths of team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA)
- Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensure the delivery of services to meet SLAs as a minimum.
- Professional Specialization. Focus and attention is primarily on the specific services which the team is delivering to their current Customer base. Responsible for improving core skills, adopting standard processes and encouraging re-use.
- Tools Mastery. Ensures adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.
- Domain Knowledge: ServiceNow knowledge and experience is an asset
Key Performance Indicators
- Maintaining and growing technical skill levels of the team and parallel growth in soft skills, to balance technical capability
- Coaching and mentoring team.
- Awareness and conformance to all relevant standards.
- All aspects of Performance Management process completed
- Build relationships with internal peers, stakeholders and customers as appropriate
- Customer feedback.
- Recognize where risk exists and communicate that risk to the appropriate channels, with a proposal to address the problem.
- Regular review of all service issues and exceptions.
- Encourages the use of best practice across the team, including documenting and sharing with others.
- Adherence to standard processes.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.