The main scope of this role is to provide pre-sales and after-sales support about photovoltaic installations (PV systems). The clients can be home owners, installers, design offices and all those companies that operate in the Solar Energy business. The new joiner will be working in contact with a mixed international team from different countries and with various backgrounds.
The main tasks concern: technical analysis and queries, assessment of issues, understanding of the products certification and country regulations, system troubleshooting and interactions with other departments such as logistics, suppliers and customer service.
Main accountabilities:
- Handle technical product queries from customers
- Provide technical support to client’s partners during the installation and design phase of photovoltaic installations
- Responsible for Customer Support concerning technical issues for PV Modules and PV Inverters
- Responsible for providing customers with product related certificates
- Assist during the configuration of solar systems
- Answer technical support questions about solar systems installation and maintenance
- Document all call notes
- Handling technical failures occurring on the installation, providing complete troubleshooting and documenting them within required time in the CRM system, flag open cases and close in timely manner
- Handling customers\' complaints, assigning them a partner, managing interactions
- Customer RMA (Return Material Authorization) handling including assigning RMA numbers from CRM system, entering RMA’s in the CRM system, flag open RMA’s and close in timely manner
- Generate basic reports on several performance factors for evaluation purposes
- Flexibility on external tasks
- Preparing slides for the troubleshooting meeting presentation
- Actively participate in the troubleshooting meetings
Before you start our induction training we will check if you have:
- Technical / electric background
- Italian language at B2/C1 level
- English language at B2/C1 level
- Excellent customer service skills
- Good knowledge of MS office package and/or CAD programs
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.