Technical Support and Logistics Specialist with German
.
Recruitment process for this position and onboarding trainings are conducted online.
About us
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
Who are we looking for?
- Electrical/electronical background
- English B2, German C1
- Good knowledge of MS Office
- Strong interpersonal skills and proactive approach
- Ability to work under pressure
- Very good customer service skills and client-focused attitude
- Flexibility and ability to adapt to changing schedule of tasks
What will you do?
- Handle technical product queries from partners
- Responsible for Customer Support concerning technical issues for PV Modules and PV Inverters
- Assist during the configuration of solar systems
- Answer anvanced technical support questions about solar installation and maintenance
- Document all call notes
- Customer RMA (Return Material Authorization) handling including assigning RMA numbers from CRM system, entering RMA's in the CRM system, organizing RMA's orders and shipments in ERP system (Oracle) and close in timely manner
- Preparing slides for the troubleshooting meeting presentation, active participate in the troubleshooting meetings
- Providing aftersales technical support and related logistic tasks to the Client's customers (both installers and end-customers) in photovoltaics area
- Supporting pre-sales technical requests
- Flexibility to support tasks of other departments
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Stay Well helpline to support the emotional and mental aspects of well-being
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
.
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.