United Technologies (UTC) is a diversified company that provides a broad range of high-technology products and services to the global aerospace and building systems industries: http://www.ccs.utc.com/ccs/en/worldwide/
Technology Center in Gdansk is a part of United Technology Climate Controls & Security group. With over 190 employees we develop new products for intrusion & access control systems.
The vacancy UTC Climate Controls & Security offers is to join the Center of Excellence (COE) Gdansk, Poland. You will strengthen the COE team in delivering support for Access and Video product to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.
To strengthen EMEA Technical Support Team, we are currently looking for:
- Answer incoming emails, phone calls and other inquiries into the Technical Support Center.
- Work with a centralized Call Management database on a daily basis
- Manage and prioritize requests
- On time resolution of the issues and complaints
- Sites and Customer visits for product related activities in EMEA region
- Provide interface between Customers, Engineering, Marketing and Sales
- Cross-functional responsibility to resolve technical issues (software and hardware) with R&D and PM departments
- Validate specific solutions (performances, custom design)
- Build up a knowledge base of issues
- Very good Unix/Linux system administration experience (preferably Redhat, AIX)
- Very good command of English language in speech and writing
- Excellent communication skills
- Experience with SQL databases (preferably Informix)
- TCP/IP networking
- Strong technical and analytical skills
- Experience in a support or technical consultancy function
- The ability to solve complex problems, based on a logical and inquisitive nature, with patience and persistence
- Strong capacity to work in a team, and to handle situations with Customers that could be potentially tensed
- Knowledge about Apache Tomcat, Java client applications
- Experience with server virtualization (VMWare, VirtualBox)
- Writing Bash/Perl scripts
- Relevant experience in the Security/Access industry
- A high degree of initiative and willingness to take ownership of issues
- Flexibility and readiness to travel in EMEA
- Ability to learn and develop continuously as new products are introduced
- Ability to work with competing demands in a small multi-discipline team
- Sound documentation and communication skills (particularly on the telephone) in a client facing
- Working with a highly talented development team
- Friendly working atmosphere
- Flexible working hours
- Competitive salary
- UTC’s Employee Scholar Program
- The ability to advance within UTC
- Private medical care
- Pension plan with life insurance
- In house English lessons
- Participation in sport activities
- In house cantina with lunches
