United Technologies (UTC) is a diversified company that provides a broad range of high-technology products and services to the global aerospace and building systems industries: http://www.ccs.utc.com/ccs/en/worldwide/
Technology Center in Gdansk is a part of United Technology Climate Controls & Security group. With over 190 employees we develop new products for intrusion & access control systems.
The vacancy UTC Climate Controls & Security offers is to join the Center of Excellence (COE) Gdansk, Poland. You will strengthen the COE team in delivering support for Access and Video product to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.
As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.
To strengthen EMEA Technical Support Team, we are currently looking for:
- The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
- Manage and prioritize requests.
- On time resolution of complaints.
- Provide expertise on complex application issues.
- Work with a centralized Call Management database on a daily basis.
- Site & customer technical visits for product related activities.
- Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
- Build up a Knowledge Base of known applications and bug issues.
- Ensure a good and professional communication flow with UTC Technical teams over the phone and via e-mail.
- Recommend the best products against customers’ requirements.
- Validate specific solutions (performances, custom design).
- Engineering/Bachelor degree or equivalent.
- Bilingual English mandatory, French or Spanish welcome.
- Experience in a support or technical consultancy function.
- Professional experience of IP network.
- Preferably, a relevant experience in the Electronic Security sector.
- A solid knowledge of Microsoft SQL Server and Windows operating systems.
- Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
- Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
- A high degree of initiative and willingness to take ownership of issues.
- Ability to learn and develop continuously as new products introduced.
- Ability to work with competing demands in a small multi-discipline team.
- Good documentation and communication skills.
- Working with a highly talented development team
- Friendly working atmosphere
- Flexible working hours
- Competitive salary
- UTC’s Employee Scholar Program
- The ability to advance within UTC
- Private medical care
- Pension plan with life insurance
- In house English lessons
- Participation in sport activities
- In house cantina with lunches
