KLDiscovery Ontrack is a technology software and services company serving both the Data Recovery and Legal Technologies markets. As the world’s largest Data Recovery Company, KLDiscovery Ontrack boasts international in-lab services with Clean Room facilities as well virtual on-site services through Remote Data Recovery. KLDiscovery Ontrack‘s Legal Technologies group (Electronic Discovery, Paper Discovery, Computer Forensics) assists attorneys, businesses and investigators with the collection, organization and preparation of data for review and analysis in legal matters, regulatory filings, and investigations
As IT Service Desk Technician, you will work as a part of the IT Team.
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks. You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment.
- Fluent English (B2-C1, written and spoken)
- Previous experience working in Service Desk / Helpdesk role is a must
- Ability to rapidly develop working knowledge of complex, tiered, customer-facing software applications
- Good understanding of how to support a 24x7 production environment including customer support and technology management
- Strong ability to follow processes and/or apply common sense workarounds to ensure team success
- Strong ability to work effectively and prioritize in urgent work situations
- International working environment which combines innovative services with cutting-edge technology
- Friendly, fast paced atmosphere with opportunities to expand your skills
- Attractive package of benefits including medical care
- Opportunity to be heard and influence change within IT processes and technology
