About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Position purpose
To manage within assignment responsibilities the process of transferring services and staff from one location to another or from one service provider to another, ensuring service levels are maintained throughout. The role also includes maintenance of the budget, project plans and reporting to the customer and internal management.
Main accountabilities
The key elements of the role include:
- Management of Capgemini Transition work streams and interaction with the Client
- Delivery of project responsibilities to time, cost and quality
- Creating and maintaining appropriate documentation to support the delivery of defined transition/project objectives
- Influence and shape transition solutions, working with bid team, solution analysts and architects
- Team leader for in scope resources
- Identify and manage changes in scope
- Ownership of project financials (relating to project activity under your management) and manage month end processes incl. billing and forecasting inputs
- Build and maintain a good working relationships with key internal and external stakeholders
- Adherence to mandated processes and procedures
Requirements
- Very good command of English (spoken and written)
- Other language will be highly appreciated
- Past experience working in transitions or User Services project delivery
- Project management or transition management skills
- Comprehension of ITIL methodology
- Good IT knowledge
- Excellent and proven leadership and motivational skills. Experience in managing staff when on assignment will be an asset
- Excellent communication skills, both verbal and written
- Flexible about location and work content
- Familiar with the use of Project management tools and methodologies – knowledge of Prince2, PMP or EM is highly desirable
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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