Agencja zatrudnienia nr licencji 3260
Find your own at devire.pl
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Location: Gdynia
Nr ref.: PL39909
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu. Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Transition Manager
For one of our clients, outsourcing leader in Eastern Europe, we are looking for Transition Manager.
Job description:
- Build close rapport with key internal stakeholders and Clients
- Strong focus on positive transition outcomes, in line with the Client's needs
- Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live
- Compliance and continuous improvement to the comapny Transition Methodology
- Thorough and proactive project tracking – risk, issue, escalation and milestone management
- Strong budget management, with usage on company budget templates
- Team management during transition
- Facilitates daily/weekly/monthly meetings with all stakeholders to collect status and discuss project issues
- Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status
- Help on documenting policies and procedures to be used as best practice
- Handling prospect or existing client presentations
- Respond to RFI/ RFP’s along with the solutions team
- Successful management of large/multiple transitions of Clients’ processes in the F&A/Travel/Contact Center domain
Requirements:
- Very good English language knowledge (B2/C1)
- Any other European language is nice to have
- Deep understanding of the different aspects of BPO business – SLA, Baselining. QA
- Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies especially related with Finance & Accounting / Travel / Contact Center
- Participated in F&A transitions with different levels of complexity
- Participated in process discovery/due diligence exercise prior transition
- Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues
- At least 3 years of intense customer facing roles
- Strong Project Management skills
- Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)
- Understanding of process improvement methodologies – preferably Six Sigma, Yellow/Green Belt
- Good knowledge of MS Project and MS Visio (process mapping methodologies)
Our client offers:
- Work for international Clients
- Wide range of development and training options
- Performance bonus
- Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
- Team going outs
- Fruit Mondays to start your week with energy