Work model: Remote
We are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.
Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!
- Build relationships with community contributors through community and social media, to provide a satisfying self-help experience and support those scales.
- Manage an International Community in your designated language, managing experts’ statuses, sharing appropriate comms and product info as well as help to prepare annual events for community experts.
- Checking quality of localization of content to be published on relevant local channels (Blogger, Twitter).
- Develop technical expertise, and be a genuine, credible, and approachable ambassador for the support community.
- Troubleshoot community experts’ escalations and issues qualifying for direct support.
- Proactively monitor communities to identify trending issues or threads suitable for direct support.
- Identify top user issues and relevant insights for your market and communicate those to the regional PSM (Product Support Manager).
- Perform user feedback deep dives for specific products in your market upon request.
- General reporting on community metrics and document management.
- Be involved and offer suggestions for possible future team improvements.
- Work closely with the other team members to meet client goals.
- Responsible for other activities assigned by your superior.
- Graduation in any discipline; newly graduated candidates will also be considered.
- Bilingual with excellent level on the market support language (German Native).
- Good command in English language (min. B2).
- Relevant experience in website/online content creation/management.
- Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO), Developer Relations, Technical Communications and/or Web Development.
- Google Ads and Analytics understanding and experience.
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues.
- Excellent communication skills (both verbal & written).
- Flexibility and adaptability to a changing and fast paced working environment.
- Proactive and well organized with a track record of success in a team environment.
- Good understanding on working with targets and meeting/exceeding client expectations.
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities.
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
