Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Applies expertise to solve first level technical support issues for end-users of the client's products and services.
Uses automated information systems to analyze routine situations.
Utilize the Knowledge Base to research, analyze, and resolve basic software, network, and hardware questions and problems received by phone, email, chat, or Remedy ticketing system.
Completes supporting paperwork and data entry as required.
Creates and maintains service reports.
Resolves problems or contacts more senior technical support as necessary.
If support results in new solution, provides documentation to Technical Writers in order to have new Knowledge Base articles authored.
Supports users by fulfilling individual requests for information and/or training in the utilization of the various applications.
Instructs users in the use of PCs and networks.
Shift work will be required on this position
*2 years experience in a help desk/call center environment *Support via Phone and/or email *Ability to speak and write clearly
Nice to have: ITIL v3 Foundation 2011
Our Client specializes in Co-working space for startups. The business is rapidly expanding and needs an IT infrastructure to accommodate both existing IT processes and projected growth. We are looking for 1st level support employee who will help with service desk request for our client