- Capacity to adapt and learn
- Good team player
- Attention to detail
- Ability to manage and collaborate with other teams
Requirements
- Excellent English and Swedish language skills
- Outstanding Customer Care skills
- Organizational skills and “can do” attitude
- Proactive approach
- Able to work with minimum of supervision
- Good organizational skills
- Ability to share technical knowledge within the team
- Detail oriented
- Basic ITIL knowledge
- ISC knowledge will be an asset
- ServiceNow experience will be an asset
Position purpose
We are looking for a person experienced with Service Desk responsibilities who will act as a Senior Analyst responsible for handling difficult cases and assisting with coordinating the Service Desk workload
Main Accountabilities
- Acting as a senior member of the team being able to advise and mentor Service Desk Agents
- Troubleshooting/resolving advanced issues and requests
- Acting as a 2nd line support in accordance with existing knowledge articles and procedures
- Acting as an overflow support for Tier 1 contacts
- Working in a close-knit team and a friendly atmosphere
- Bonuses, including those for recommending new employees
- A wide range of training and co-financing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling
Capgemini is one of leading global companies offering consulting, IT technologies.
The Cloud is fashionable - everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.
