Account Executive French Speaker

IT Business Analyst acts as a liaison between the business units within EMEA and Information Technology Department. IT Business Analyst works within the team to understand and enhance business processes and customer interactions through information technologies. IT Business Analyst will work on defining business processes and information technology improvement initiatives that will add value to the business/enterprise.

The European Customer Service Center’s mission is to deliver exceptional customer service to our European customers. You will be the  link between your customers and IP’s internal departments. You’ll serve as an ambassador for your customers and the  relationship you build with them will be critical to the company’s commercial success.

• Our environment is multinational, dynamic, and many interesting challenges await you. We are proud of our upbeat, dedicated and professional employees.
• We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your  customers. We will teach you about papermaking, our business processes and how to manage orders in our internal system.
• We will show you how we build and manage long lasting relationships with our customers, so that you can learn and develop your interpersonal and intercultural communication skills.
• We will provide you with development opportunities such as soft skills and technical training, our internal job shadowing program and foreign language classes. You’ll also have the chance to be involved in business projects or the implementation of process improvements.

• Cooperate in different languages with European customers via phone and email on a daily basis. It’s important to us that team members cooperate and support each other, providing back-up as necessary.
• Be responsible for servicing our long-standing customers in Europe. You will answer their questions, manage their purchase orders and ensure their satisfaction with our service. Through this, you’ll have a strong influence on the relationship that we have with our customers which is crucial for our success as a company.
• Cooperate with internal departments of International Paper, and you’ll become knowledgeable  in logistics processes such as demand, production, and planning transportation. You will also learn about pricing, sales and marketing-related processes in order to successfully manage your customer accounts.
• Have the opportunity to use your analytical skills.

• Action and detail oriented
• Eager to work in a team environment
• Open, and who learn quickly
• Happy to make their own decisions and take responsibility for their actions
• Able to multitask and process high volume of data accurately and efficiently
• Good at analytics
• Fluent in French
• Communicative in English
• Good at organizing skills

No previous experience is required; university bachelor or master degree would be sufficient.